FAQ (Frequently Asked Questions)

Does Active@ Disk Image work under Windows 98 or Windows 2000?

No. When using Active@ Disk Image from the operating system of the computer, it is only supported under Windows XP, Windows 2003 Server and Windows Vista environments.

However, if you use Active@ Disk Image from a Boot Disk, you may have any operating system — or no operating system at all — on your data disk. On the Boot Disk CD, a version of Windows PE is included.

Why do I get the error message "The file is not the last file of multi-file archive. . . " when I try to open an image file?

When a Backup Disk Image is split into several files, the image description is placed into the last file of the archive.

If all files are located in the same folder, you may select any file of the image. The application will automatically locate the last file of the archive and read the backup information. If the last file cannot be found, you must locate the last archive file and select it to open the image.

What does it mean when I get the error message: ". . . call has failed. HRESULT = . . . " ?

When creating an image the program usually uses the volume shadow copy service (VSS) to get a consistent image of a partition on the fly. This error means that either VSS or COM+ has failed. Make sure that COM+ is configured properly. If necessary, reinstall COM+. Restart the VSS service (or reboot the machine) and try the operation again.

Why do I get a message that a drive cannot be locked while creating an image?

Normally, Active@ Disk Image relies on a snapshot driver to read data while creating an image. The snapshot driver tries to get exclusive access to the drive. You will get this message under the following circumstances:

  • If another application or the operating system is using a target partition.
  • If you are running the program from a Boot Disk (under Windows PE).
  • If your machine does not have at least one NTFS partition with 110 MB of free space.

Follow the options listed in the message dialog box to resolve the situation.

See also:

Technical Support