If you have an earlier version of Active@ Disk Image installed and you would like to update it, we recommend you to follow these steps:
New registration keys may be required depending on how old your previous version was. Up-to-date Registration keys may be obtained by logging into your user profile at our Customer Communications Center or by accessing the download link emailed to you at the time of purchase.
If you have any questions, please contact firstname.lastname@example.org
The order information page contains a button which reads "Click to E-mail Me Registration Info". Please click this button and an email will be sent to you with your registration keys and download access link.
Yes, you may. Please use the download access link that was emailed to you when you purchased the product. Accessing this link to provide you options to get the latest edition. You may also visit our Customer Communications Center to login in with your email address.
Simply go back to the Orders/Downloads section within your profile and click to RE-DOWNLOAD your actual software product. You will automatically be given the latest edition of the software. An email will be sent to you with new registration keys and a download access link.
If you have used an e-Check payment method, it can take several days for this transaction to clear through PayPal You may wait for the transaction to clear or you may place a non e-check order through PayPal and contact us at email@example.com for assistance to cancel the first transaction.