3. Common Questions

Why do I receive an error message while trying to save the disk image or restore it?


While saving or restoring I receive an error message saying "Error writing physical sector"?


  1. You attempted to run the software from Windows 95/98/ME "MS-DOS Prompt" console
  2. Hard Disk Drive is physically damaged (i.e. has bad clusters)


  1. DO NOT try to run the software from under Windows Operating System! Boot your computer in "Command Prompt" mode (press [F8] when Windows 95/98 boots) or boot from the floppy disk. See section OPERATING PROCEDURE about running the application.
  2. If your HDD/SSD is physically damaged, it's better to copy all important data from there and use another Hard Disk Drive or you are at risk of loosing your data.